Remember My Dispute With o2?

It didn’t end well.

I’ve left them after 20 years or so, back from when they were Martin Dawes Telecom, who merged into BT Cellnet, and then became o2 or whatever.

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4 thoughts on “Remember My Dispute With o2?

  1. d'Arthez Feb 14, 2015 / 9:12 am

    Sorry to hear about this. Communication companies are terrible.

    I went for a month without internet connection, at my own cost, due to internet provider and network provider being unable / unwilling to sort out a technical issue. The clincher? They are the same company. In the Hague.

    Hope the replacement for O2 give you proper service without hassle.

    Like

  2. dvyk Mar 20, 2015 / 11:14 pm

    Hi Dmitri,
    Your faithful Aussie reader from Germany here…

    I missed the transition to your new blog because my internet company was screwing me around so much. They were my third. O2 was first and they worked fine until I ended my phone contract with Deutsche Telekom (becaue they failed to fix the phone but kept charging me for it) and when they cut the phone off, it also disabled the internet line, and O2 didn’t know what to do, so they did nothing.

    I tried to get them to do something (without phone or internet), which involved them giving me service numbers that just led to an recorded voice sending me to another service number, which led to another and so on, and then back to the first. So I gave up on them made a contract with telekom.

    Telekom repeatedly gave me dates that they’d connect, and simply didn’t. This went on for a couple of months. Finally I got sick of it and tried Kabel Deutschland, who use the TV cables, and that worked fine. Telekom had started sending out bills even though they’d failed to connect me, and when I called they’d always say “You can ignore the bills, we made a mistake.” But they kept sending out bills plus late fees, and eventually threats of court action if I didn’t pay. I demanded it in writing from their phone people to confirm that I needn’t pay, but they said weren’t allowed.

    Eventually it went to a collection agency, and I sent them the documentation of the faxes and letters and I’d sent which were unanswered, and my cell phone log of calls to telekom, and the agency dropped the matter.

    Then my internet through Kabel Deutschland stopped working and they didn’t know how to fix it. I fought with them for several months to try to get them to fix it but they just stalled.

    So I swallowed my pride again and went to telekom (no other companies were available for the building I live in, nor any wifi). I’d had contact with a person on the management board from the previous story with the bills, who was very decent, and she promised they would connect the internet within 2 weeks and she would oversee everything personally from start to finish. So i agreed and signed up.

    Then a few days she called again and said she’d have to revise her offer of within two weeks, and change it to more like in 8 months time. So i laughed a lot, quite manically.

    So I went back to O2…

    Then I started getting bills again from telekom, this time however, followeed by frantic apologies from the woman on the management board, assuring me I needn’t pay.

    Parallel to this I was having a massive fight with Kabel Deutschland because they wanted me to keep paying even though they couldn’t fix it. The email correspondence with them ran to more than 15000 words.

    I don’t know what happened to you, but you have my sympathies. Believe me, you have my sympathies!

    Like

    • LordCanisLupus Mar 20, 2015 / 11:20 pm

      I ended up with EE (who have taken over the T-Mobile name here).

      Good to see you make it over here. Seems to be more popular than the first iteration, judging by the hits.

      Like

  3. dvyk Mar 20, 2015 / 11:20 pm

    (Just saw the link & read it, so I do know what happened to you. My advice — if you think UK customer service is bad, don’t move to Germany. Or if you do, don’t learn German!

    I was missing your blog BTW, glad I found it again.

    Like

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